Returns & Exchanges

At Koala, we want you to feel completely at home with your purchase, which is why we offer a 120-night trial on all furniture and bedding. If you are not satisfied, we provide a seamless return process with full refunds to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Prepare the Item

  Disassemble your furniture if necessary and place it back in its original packaging or a suitable alternative to ensure safe transport.

• 3.
  Schedule a Pickup

  Choose a convenient date and time for our specialized courier team to collect the item directly from your doorstep.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned item, your refund will be processed back to your original payment method within 5-10 business days.